Delete your account

In Pepfolio: open the You tab and choose Delete account. The app confirms, then opens this site already signed in.

On this site: sign in, go to your account, and choose Delete account. You will be asked to type your email address to confirm, because the one thing worse than a missing delete button is one somebody hits by accident.

Deletion happens immediately and cannot be undone. We keep no copy, so there is nothing to restore and nothing to ask us for afterwards. If you want your records, export them first — the same account page hands back everything you have stored in a format you can read.

Our server logs record that a deletion happened. That entry holds an internal identifier and nothing else — no email address, no compound, no dose — and it ages out on its own schedule. It exists so we can tell a completed deletion from a failed one.

Pepfolio’s anonymous usage reporting is never attached to your account or your email address in the first place, so there is no record of yours to remove from it. What that reporting does and does not contain is set out in full on our privacy policy.

Anything you published deliberately and someone else has since copied into their own account is theirs, and goes with their account rather than yours. Your published stacks themselves are removed.

A forgotten password is not a locked account. Reset it at forgot password, then delete the account yourself — which is faster than asking us, and means nobody else has to touch your records.

If that is not possible, email [email protected] from the address on the account and ask us to delete it. We will only act on a request from that address, because acting on any other would mean deleting somebody’s health record on a stranger’s say-so.